Return & Refund Policy

1. Digital services and returns

Core Panel sells digital software subscriptions and related technical services. No physical goods are supplied, so physical returns are not applicable. A subscription may be cancelled as described below.

2. 14-day refund eligibility

A customer purchasing a Core Panel subscription for the first time may request a full refund within 14 calendar days of the initial payment. The request must be sent from the email address associated with the account and include the order or transaction reference.

3. Non-refundable charges

• Renewal payments made after the initial 14-day eligibility period.
• Custom development, migration, onboarding, or professional-service work already delivered.
• Accounts suspended or terminated for fraud, abuse, chargeback misuse, or violation of our Terms & Conditions.
• Third-party charges or taxes that Core Panel cannot recover.

4. How to request a refund

Email [email protected] or use our contact form. Please provide your account email, payment date, amount, transaction reference, and the reason for the request.

5. Review and payment timeline

We normally review complete requests within 3 business days. Approved refunds are submitted through Square to the original payment method within 7–10 business days. Your bank or card provider may require additional processing time.

6. Cancellation

You may cancel at any time. Cancellation stops future renewal charges and access continues until the end of the paid billing period. Cancellation alone does not create a refund outside the eligibility terms above.